Refund Policy

Overview

We want you to be satisfied with Remarq. This Refund Policy explains when and how you can request a refund for a Remarq license purchase. It applies alongside our Terms of Use.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on Remarq license purchases. If you are not satisfied for any reason, you may request a full refund within 30 days of your purchase date. The purchase date is the date shown on your Lemon Squeezy receipt. You do not need to give a reason.

This guarantee is offered in addition to any refund or cancellation rights you may have under applicable consumer protection law. Nothing in this policy limits those rights.

After 30 Days

After the 30-day guarantee period, we do not generally offer refunds. If you believe you are entitled to a refund under applicable law, contact us and we will review your request.

How to Request a Refund

Lemon Squeezy acts as the merchant of record for Remarq license purchases. When you buy a license, your transaction is with Lemon Squeezy and is subject to Lemon Squeezy's buyer terms in addition to this policy.

To request a refund, email us at support@remarqsoftware.com. Please include:

• The email address used at checkout
• Your order or receipt number (from your Lemon Squeezy receipt)
• The date of purchase

We aim to respond to refund requests within 3 business days. Once your refund is approved, we will initiate it through Lemon Squeezy. Refunds are issued to the original payment method used at checkout. It may take additional time for the refund to appear on your statement, depending on your payment provider.

Lemon Squeezy may also issue refunds in some circumstances under its own policies, such as to resolve payment disputes.

After a Refund

When a refund is issued, your Remarq license is no longer valid. You agree to stop using Remarq and to uninstall it from your devices. The license may be deactivated so that it can no longer be used to activate the app.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will post the updated policy on our website and revise the version and date shown above. If a change is material, we will also notify you in the app or by email where practicable.

Contact

If you have questions about this Refund Policy or need help with a refund, contact us at support@remarqsoftware.com.